UX / UI

Clear, accessible services from complex systems. Design and change, from Barclays to HMRC.

ExperienceBarclays, HMRC
FocusUX/UI, interaction, change
BasedSalford, UK
StatusOpen to new roles
Get in touch

Selected work

Products people trust with their money

Full case studies are being written. This is the work they will cover. Tiles are placeholders until real screens are added.

Barclays Mobile Banking

UX/UI lead. Customer research on behaviour and trust shaped the design.

Case study in progress

Pingit

Peer-to-peer payments. Flows to send and receive money quickly and confidently.

Case study in progress

Launchpad

A beta-testing site that let customers try new banking features early.

Case study in progress

Skills

Design, research and delivery

Interaction design backed by evidence, and the change experience to get it live.

Design

  • UX/UI and interaction design
  • User journeys and flows
  • Prototyping
  • Accessibility and inclusive design
  • Visual and graphic design
  • GOV.UK Design System
  • WCAG 2.2

Research and analysis

  • Working with user researchers
  • User needs from evidence
  • Process analysis
  • Requirements
  • Cost, risk and impact assessment

Change and delivery

  • Agile
  • DevSecOps
  • Continuous improvement
  • Stakeholder engagement
  • Training and onboarding
  • PRINCE2 and ITIL 4

Tools

  • Figma
  • Adobe XD
  • Illustrator and Creative Suite
  • CorelDRAW
  • QuarkXPress
  • Jira and Confluence
  • Video, animation, photography

Experience

Eight years in government, four in banking

2017 – 2025

Business Change Analyst

HM Revenue and Customs, Salford
  • Started on the software development apprenticeship, then moved into business administration and technical business analysis.
  • Led end-to-end process improvements across several business functions, raising accuracy, efficiency and transparency.
  • Worked with architects, experts and suppliers to scope, cost and deliver new processes and digital solutions.
  • Assessed feasibility and impact using data, and explained risks and dependencies to wide audiences.
  • Introduced automation and DevSecOps practices, and wrote training, templates and onboarding resources.
2012 – 2016

Creative Consultant, UX/UI Lead

Barclays, Digital and Mobile Team
  • UX/UI lead on Barclays Mobile Banking, Pingit and Launchpad.
  • Designed flows, journeys and interface patterns. Wireframes in Illustrator, prototypes in Adobe XD, then Figma.
  • Covered internal communications, producing copy and video on time and under budget.
  • Devised a new way to produce carnival float graphics, cutting project time and cost by over 98%.
  • Won a Barclays Star Award after the team won a hackathon with its design work, and recognition for championing LGBTQ+ inclusion.
2011 – 2012

Freelance Graphic and Web Designer

Self-employed
  • Websites and digital assets for small businesses, from concept to print and online publishing.

Earlier roles include pre-press production, print and retail management, and six years in the Territorial Army (Royal Logistic Corps).

Contact

Let's talk about your next role

Open to UX/UI, interaction design and business change roles.

Email
james.evans.mcr@gmail.com
LinkedIn
james-evans-14b74237b
Based
Salford, Greater Manchester
LinkedIn